Welcome!
This is Packative's Customer Center.
Answers to frequently asked questions
and helpful information for creating packages!
When you order a plain sample, we will email you a coupon code of the same value to use toward your package order. The coupon code will be issued in the same amount for each sample, and if you order multiple samples at the same time, multiple coupon codes will be generated for the price of each sample product. Please note that multiple coupon codes cannot be used at the same time for one order. Example) 1 sample handle box (₩20,000) + 1 sample cover box (₩50,000) When ordering at the same time, a total of 2 coupon codes will be generated and emailed to you.
Yes, it will cost 22,000KRW for an unprinted sample. If you produce packages though Packative, the sample fees will be waived.
The shipping prices can vary depending on quantity, box size and destination. Please check here for the detailed prices. For bigger orders please make sure, that you can receive the orders with a forklift.
Yes. You can select an Sustainable choice in 'Custom Setting'. If you can't find the option you are looking for, please send us 'Quotation'.
Yes. Our mailer boxes are made from sturdy cardboard that can withstand almost everything, and can be shipped as it is. This would be a perfect option to deliver your brand's identity to your customer's doorstep!
Yes, our paper is food certified and safe to use in direct contact with food.
Standard sizes are Packative products that no development cost is needed. If you cannot find suitable sizes, you can always use our custom size feature!
It usually takes 3-5 business days. However, custom samples take 7 days.
The minimum order quantity (MOQ) is 50 pcs for paper boxes and 250 pcs for corrugated boxes. If the size is too small, the higher MOQ may be required.